Case Study

Creating a Consumer-Grade HR Experience with a Cognitive Assistant


A Fortune 500 healthcare provider had recently embarked on an ambitious initiative to create a consumer-grade HR experience for its employees, HR personnel and new recruits. The company’s existing HR web portal featured an embedded benefits portal from which employees and recruits could obtain information and find contact information for various service providers and call centers. However, the healthcare provider wanted a significantly richer, ‘Amazon-level experience’ that would allow users to receive answers to their questions with great immediacy and accuracy. In other words, they were looking for a virtual HR assistant.