Case Study



An international transportation company with more than 80,000 employees had recently resolved an employee claim that uncovered the company’s need to pay nearly 1,000 disabled employees additional benefits. The company’s disability plan was managed by a third-party vendor, which began reviewing each employee’s record to determine the appropriate refund amount.

What was intended to be the quick clean-up of an isolated issue soon mushroomed into a comprehensive payment audit when the vendor discovered that several other errors had been made both systematically across the population and on an individual basis. The project quickly overwhelmed both the vendor and the client. Feeling pressure from employees to get disability benefits corrected in an accurate and comprehensive manner, the client and vendor reached out to SBA for help.