Case Study

RFP Support for DB, DC and H&W Administration


A Fortune 100 healthcare system had been with its administrative vendor for over 15 years without a competitive bidding process. The vendor administered defined benefit, defined contribution and health & welfare plans under a contract worth tens of millions of dollars. After experiencing service issues across all three benefits areas, executive leadership began to suspect that its administrator’s fees were out of line with the market. The company was especially interested in understanding how other vendors were utilizing technology to deliver better service.