Case Study
Specialty Call Center Operations
A packaging manufacturing company was freezing a traditional defined benefit plan and replacing it with a new defined contribution plan. Participants in the defined benefit plan were given the opportunity to choose to stay in the defined benefit plan or transition to the defined contribution plan with a rollover lump sum paid from the defined benefit plan.
Our client wanted a high touch service center staffed with experienced benefits professionals who could discuss each participant’s specific situation and facilitate the decision of whether to stay in the defined benefit plan or not.