Case Study

Transition from All-in-One to Best-in-Class Plan Administration


A global electronics manufacturer was experiencing a variety of service delivery problems within its health and welfare (H&W), defined benefit (DB) and defined contribution (DC) services. From payroll deduction errors to inaccurate pension calculations to improperly amortized repayment schedules on 401(k) loans, the issues varied in nature and scope — but they all contributed to an escalating level of participant consternation and compliance risk.

A shoestring HR staff was hard-pressed to run an RFP process while managing its daily responsibilities, so the client sought SBA’s help evaluating and selecting new vendor partners.