Customer Success Story
Modernizing an Employee Recognition Program Through Vendor Search
Challenge
A decade-old recognition program with no visibility into modern vendor options
A Fortune 100 healthcare system decided to enhance their employee recognition program by revamping their service award program and implementing a points-based program.
Because it had been over a decade since the original program was implemented, our client was unfamiliar with the vendor landscape and how technology had changed the reward and recognition industry.
Solution
Defining requirements, running an RFP, and selecting a tech-forward recognition vendor
SBA delivered the following scope of services:
- Worked with client resources to define the desired service set and project outcomes
- Researched, identified, and contacted potential vendor partners
- Assisted client in understanding the industry, including recent trends, emerging vendors, and other important factors
- Created a focused RFP and executed a full search process including vendor qualification, site visits and references
- Facilitated vendor evaluation and selection
- Negotiated the contract and service-level agreement terms
- Assisted with new program implementation
Results
Launching a points-based program with a modern vendor, on budget
Our client chose a forward-thinking vendor partner that harnessed technology to deliver recognition services in a more meaningful manner. A multi-year strategy around employee recognition was formulated that fit within the budget and achieved the project's goals.