A: Don’t treat renewals as routine. They’re a chance to revisit pricing, scope, and performance and push for terms that reflect your current priorities. SBA conducts detailed contract reviews and brings deep negotiation experience to help plan sponsors secure stronger, more accountable agreements. Contract renewals are often rushed, but they shouldn’t be. They represent a key opportunity to reassess not …
How do I pick the right vendor for a benefits or HR project?
A: Start with clarity: What services do you need, and what outcomes are you expecting? Then create consistent evaluation criteria to compare vendors on more than just price. Look for alignment with your goals, delivery model, and values. Plan sponsors trust SBA to lead the full RFP process, from defining selection criteria to scoring vendor proposals and guiding final decisions. …
Is my vendor relationship salvageable, or should I go to bid?
A: Start by asking whether the issues are fixable or fundamental. If service gaps stem from breakdowns that can be addressed with the right structure and accountability, vendor recovery may be the better path. But if your vendor has lost your trust or can’t meet your long-term needs, it might be time to move on. SBA can help you make …
How can I stay current on all the industry consolidation in benefits administration?
A: With vendors merging, exiting, rebranding, and evolving fast, keeping up with industry changes can be overwhelming. Yet these shifts can have real consequences for your plan’s service levels, costs, and vendor alignment over time. SBA actively tracks provider movement and market trends to help you make sense of what matters for your organization. Consolidation isn’t just about M&A headlines. …