Customer Success Story
Bringing a 36-Campus State University System into 403(b) Compliance

Challenge
78 vendors, no plan documents, and no compliance structure across 36 campuses
SBA was retained by a state to bring its public university system into compliance with the first new 403(b) regulations in 40 years. The state’s system consisted of 36 individual universities. Over decades, the system had grown unmanaged and uncontrolled until 78 separate 403(b) investment vendors had become entrenched. Numerous issues existed, including excessive participant investment fees, no investment oversight, no vendor management, no plan documents or policies and an inability to comply with the new government regulations.
Solution
Eliminating 75 vendors and building a compliant system-wide 403(b) structure
SBA designed a new, system-wide structure, eliminated 75 vendors, implemented the compliance structure across the three remaining vendors and developed plan documents, investment policy statements, plan procedures and employee communications. SBA assisted each of the 36 colleges in the sizable transition, providing education and training on the compliance requirements. Later, SBA audited all 36 colleges to ensure all documents and procedures were in place and all compliance processes were being appropriately executed.
Results
Achieving full 403(b) compliance across an entire statewide university system
SBA transformed an uncontrolled and unmanageable situation that spanned an entire, statewide university system into a streamlined approach for serving participants in a cost-efficient manner while maintaining full compliance with the new 403(b) regulations.
