Case Study

Implementation Support for Health & Welfare and Defined Contribution Plans


A health services provider with 300,000 employees made the decision to move from its long-term defined contribution and health & welfare eligibility provider to another large industry vendor. Its plans were complex, involving 17,000 different benefits combinations across 50 states — which made specifications and testing voluminous and complex. In addition to needing support for these significant complexities, the client also desired a fully custom, dedicated call center located in its corporate headquarters’ home city.