Case Study

Repairing DC Plan Administration Performance Issues


A global electronics manufacturer was experiencing a variety of service delivery problems within its defined contribution (DC) services. From payroll deduction errors to improperly amortized repayment schedules on 401(k) loans, the issues varied in nature and scope — but they all contributed to an escalating level of participant consternation and compliance risk.

A shoestring HR staff was hard-pressed to address vendor issues while managing its daily responsibilities, so the client sought SBA’s help fixing its relationship with the administration vendor.