Case Study
Repairing DC Plan Administration Performance Issues
![Image](https://www.sba-inc.com/wp-content/uploads/2019/08/AdobeStock_218555412.jpeg)
A global electronics manufacturer was experiencing a variety of service delivery problems within its defined contribution (DC) services. From payroll deduction errors to improperly amortized repayment schedules on 401(k) loans, the issues varied in nature and scope — but they all contributed to an escalating level of participant consternation and compliance risk.
A shoestring HR staff was hard-pressed to address vendor issues while managing its daily responsibilities, so the client sought SBA’s help fixing its relationship with the administration vendor.