Case Study

Transactional Process Audit of 401(k) Retirement Plans


A Fortune 500 home improvement company became concerned with the accuracy of a record keeping vendor’s 401(k) transactional processing. Recent participant-related complaints gave the client reason to believe that there might be more serious systematic process failures related to the day-to-day plan processing.

The client was seeking an independent, objective analysis of these processes to determine the extent of the issues and to recommend the best course of action if issues were found.